AI Emotion
Live emotional analysis of the customer — frustration, confusion, intent to walk — scored turn by turn.
The AI-Native Contact Center — Voice Agents, Live Agents, One Platform
Seamless conversations. Intelligent solutions. Empower your agents with real-time AI suggestions, automation, and unmatched efficiency.
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Every Channel, One AI Core
Simplify customer interactions across Voice, Email, Chat, WhatsApp, Social Media, and more. Harness the power of AI to deliver efficient, personalized engagement at scale—all in one seamless suite.
AI-Native. Not AI Bolted On.
One brain runs the voice, the routing and the agent assist. Context is never rebuilt — and never lost.
Voice people actually talk to
Human-like conversation at human speed. No menus. No “press 1”.
- Sub-second replies, interruptions handled
- Follows the conversation, not a script
- Knows the moment to hand over
Handoff built in, not bolted on
An AI-orchestrated ACD reads intent, sentiment and history — then picks the agent who will close it.
- Routed on outcomes, not queue order
- Transcript and summary land before “hello”
- Customers never repeat themselves
AI that resolves issues before you blink
Automate up to 90% of inquiries with AI assistance, providing fast and accurate resolutions.
- AI responds instantly to queries via chat, email, and voice.
- Automatically escalates unresolved issues to agents with full context.
- Grows smarter over time, improving customer satisfaction.
Supercharge Your Agents with AI Copilot
Provide agents with real-time solutions, smart replies, and next-step recommendations—right when they need them.
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Instant AI Suggestions
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Automated Follow-Ups
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Relevant Knowledge,
Instantly
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Faster Resolutions, Happier
Customers
Three AI Systems Behind Every Agent
Read the customer. Suggest the action. Back the agent.
AI Assist
Suggests the action to take and the product detail to quote — on screen the moment the agent needs it.
AI Coaching
Coaches the agent live, mid-conversation — what to say next, and how to bring the call back.
Don’t Let Inefficiencies Slow You Down
Join thousands of businesses revolutionizing customer support with Dialog365.
Collaborate Better with Microsoft Teams
Boost your team's efficiency and improve collaboration. Manage customer queries directly in Teams for faster resolutions.
- AI automation integrated within Microsoft Teams.
- Easily transfer calls and context to team members.
- Simplify workflows, from escalation to resolution.
Dialog365 — Designed to Solve Real Challenges
Faster response times
Reduce delays with instant AI follow-ups and data prompts.
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Improved customer satisfaction
AI helps agents personalize conversations and provide better answers.
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Efficient training for agents
New agents get AI-backed suggestions, reducing ramp-up time.
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Increased productivity
Automate repetitive tasks so agents focus on complex problems.
AI Features That Power Your Success
Instant AI Suggestions
Provide agents with smart replies and relevant data prompts during live chats.
Live Transcriptions
Automatic, real-time transcriptions of customer calls to track details effortlessly.
Next-Step Recommendation
AI-guided steps to help agents resolve issues faster and improve customer satisfaction.
Automated Follow-Ups
Automatically generate post-interaction summaries and follow-up tasks.
Knowledge Base Integration
Pulls the right information instantly to ensure agents have answers at their fingertips.
Omnichannel Support
Seamlessly manage conversations across chat, email, voice, and social platforms.
Results That Speak for Themselves
40% Faster ticket resolutions
Agents close tickets quicker with real-time AI suggestions.
25% Increased customer satisfaction
AI enables personalized conversations and better answers.
50% Reduced agent training time
New agents get up to speed faster with AI recommendations.
30% Increase in agent productivity
Repetitive tasks are automated, letting agents focus on complex problems.
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FAQ: Everything You Need to Know About Dialog365
The voice agent, the routing engine and the live-agent assist were built as one system, not assembled from separate products. They share the same context, so a conversation moves from AI to human without anything being rebuilt or repeated.
Yes. It replies in under a second, handles interruptions and mid-sentence corrections, and follows the conversation rather than a scripted menu tree. Customers describe the problem in their own words.
Our AI-orchestrated ACD engine reads intent, sentiment, skill and past outcomes, then routes to the agent most likely to resolve it. The full transcript and a written summary are on screen before the agent speaks.
Three systems run alongside them. AI Emotion scores the customer’s emotional state turn by turn, AI Assist suggests the action to take and the product detail to quote, and AI Coaching guides the agent live on what to say next.
Yes. Dialog365 integrates with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, ServiceNow and Pipedrive, so records and conversation history stay in the system your team already uses.
Voice, chat, email, WhatsApp and social messaging in one queue — plus native Microsoft Teams, so colleagues outside the contact center can join a customer conversation without leaving Teams.
We prioritise data protection with enterprise-grade security, full encryption in transit and at rest, and compliance with regulations including GDPR.